The Ben & Jerry's Factory contains a gift shop, guided factory tour, and a full-service Scoop Shop. Located in Waterbury, Vermont, the Scoop Shop offers guests numerous ice cream flavors that evoke feelings of euphoria and days gone by as they are scooped the way they were back when Ben & Jerry scooped the ice cream themselves. Ice cream cakes, customized for any occasion, area also offered at the Scoop Shop. The Ben & Jerry's Factory offers ice cream catering as well, where they will bring the experience of the scoop shop to weddings, office parties, or other special events in the area.

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During the Ben & Jerry's Ice Cream Factory Tour, visitors can learn more about how this famous duo packs so much delicious flavor into every scoop of ice cream. The guided 30-minute factory tour takes guests on a journey to discover how the legendary ice cream is made, as well as how the values of Ben & Jerry are put into every step of the ice cream making process. The tour is fun for visitors of all ages, and is particularly great for families. After a tour of the factory, guests can stop at the Scoop Shop to enjoy a scoop of their flavor, or maybe try a new one. From hot fudge sundaes to waffle cones to Vermonsters, there's something for everyone to enjoy. If guests can't decide which flavor to choose, scoopers are always ready with suggestions or samples.

The guided thirty-minute factory tour departs at least every thirty minutes, seven days a week. There only three days out of the year that the Ben & Jerry's Factory is closed: Thanksgiving, Christmas Day, and New Year's Day. Each guided tour of the factory also includes a sample of ice cream, regardless of whether or not the factory is making ice cream that day.

Reservations are not needed and are not accepted for groups with fewer than ten people. Same day reservations for larger groups are also not accepted. Group with ten people or more can call the factory to set up a guided group tour. The maximum capacity for a tour is forty guests. Tickets for the 30-minute guided tour are available to visitors on a first-come, first-serve basis. The Ben & Jerry's Ice Cream Factory Tour occasionally sells out of tickets during their busier season, which is the summer and fall, as well as holidays.

Guests visiting the Ben & Jerry's Ice Cream Factory can also choose to take part in a VIP Experience, an experience within the factory that lets guests try their hand at making ice cream themselves in the Flavor Lab alongside one of the factory's employees. This unique experience is offered on Wednesdays by appointment only at both 10:00am and 1:00pm. The VIP Experience is designed for only two or three visitors at a time, and participants receive a shirt from the Gift Shop, an ice cream cone from the Scoop Shop, a flash drive of photos during their experience, a coupon for a pint of ice cream, and more.

1281 Waterbury-Stowe Road, Waterbury, Vermont, Phone: 802-882-2047

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